Class: OCI::Cims::IncidentClient

Inherits:
Object
  • Object
show all
Defined in:
lib/oci/cims/incident_client.rb

Overview

Use the Support Management API to manage support requests. For more information, see Getting Help and Contacting Support. Note: Before you can create service requests with this API, you need to have an Oracle Single Sign On (SSO) account, and you need to register your Customer Support Identifier (CSI) with My Oracle Support.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(config: nil, region: nil, endpoint: nil, signer: nil, proxy_settings: nil, retry_config: nil) ⇒ IncidentClient

Creates a new IncidentClient. Notes: If a config is not specified, then the global OCI.config will be used.

This client is not thread-safe

Either a region or an endpoint must be specified. If an endpoint is specified, it will be used instead of the region. A region may be specified in the config or via or the region parameter. If specified in both, then the region parameter will be used.

Parameters:

  • config (Config) (defaults to: nil) —

    A Config object.

  • region (String) (defaults to: nil) —

    A region used to determine the service endpoint. This will usually correspond to a value in Regions::REGION_ENUM, but may be an arbitrary string.

  • endpoint (String) (defaults to: nil) —

    The fully qualified endpoint URL

  • signer (OCI::BaseSigner) (defaults to: nil) —

    A signer implementation which can be used by this client. If this is not provided then a signer will be constructed via the provided config. One use case of this parameter is instance principals authentication, so that the instance principals signer can be provided to the client

  • proxy_settings (OCI::ApiClientProxySettings) (defaults to: nil) —

    If your environment requires you to use a proxy server for outgoing HTTP requests the details for the proxy can be provided in this parameter

  • retry_config (OCI::Retry::RetryConfig) (defaults to: nil) —

    The retry configuration for this service client. This represents the default retry configuration to apply across all operations. This can be overridden on a per-operation basis. The default retry configuration value is nil, which means that an operation will not perform any retries



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# File 'lib/oci/cims/incident_client.rb', line 53

def initialize(config: nil, region: nil, endpoint: nil, signer: nil, proxy_settings: nil, retry_config: nil)
  # If the signer is an InstancePrincipalsSecurityTokenSigner or SecurityTokenSigner and no config was supplied (they are self-sufficient signers)
  # then create a dummy config to pass to the ApiClient constructor. If customers wish to create a client which uses instance principals
  # and has config (either populated programmatically or loaded from a file), they must construct that config themselves and then
  # pass it to this constructor.
  #
  # If there is no signer (or the signer is not an instance principals signer) and no config was supplied, this is not valid
  # so try and load the config from the default file.
  config = OCI::Config.validate_and_build_config_with_signer(config, signer)

  if signer.nil?
    signer = OCI::Signer.new(
      config.user,
      config.fingerprint,
      config.tenancy,
      config.key_file,
      pass_phrase: config.pass_phrase,
      private_key_content: config.key_content
    )
  end

  @api_client = OCI::ApiClient.new(config, signer, proxy_settings: proxy_settings)
  @retry_config = retry_config

  if endpoint
    @endpoint = endpoint + '/20181231'
  else
    region ||= config.region
    region ||= signer.region if signer.respond_to?(:region)
    self.region = region
  end
  logger.info "IncidentClient endpoint set to '#{@endpoint}'." if logger
end

Instance Attribute Details

#api_client ⇒ OCI::ApiClient (readonly)

Client used to make HTTP requests.

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 13

def api_client
  @api_client
end

#endpoint ⇒ String (readonly)

Fully qualified endpoint URL

Returns:

  • (String) 


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# File 'lib/oci/cims/incident_client.rb', line 17

def endpoint
  @endpoint
end

#region ⇒ String

The region, which will usually correspond to a value in Regions::REGION_ENUM.

Returns:

  • (String) 


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# File 'lib/oci/cims/incident_client.rb', line 27

def region
  @region
end

#retry_config ⇒ OCI::Retry::RetryConfig (readonly)

The default retry configuration to apply to all operations in this service client. This can be overridden on a per-operation basis. The default retry configuration value is nil, which means that an operation will not perform any retries

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 23

def retry_config
  @retry_config
end

Instance Method Details

#create_incident(create_incident_details, ocid, opts = {}) ⇒ Response

This API enables the customer to Create an Incident

Parameters:

  • create_incident_details (OCI::Cims::Models::CreateIncident) —

    Incident information

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_retry_token (String) —

    Retry token

  • :opc_request_id (String) —

    Unique Header for request id

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 119

def create_incident(create_incident_details, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#create_incident.' if logger

  raise "Missing the required parameter 'create_incident_details' when calling create_incident." if create_incident_details.nil?
  raise "Missing the required parameter 'ocid' when calling create_incident." if ocid.nil?

  path = '/v2/incidents'
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:ocid] = ocid
  header_params[:'opc-retry-token'] = opts[:opc_retry_token] if opts[:opc_retry_token]
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf
  header_params[:'opc-retry-token'] ||= OCI::Retry.generate_opc_retry_token

  post_body = @api_client.object_to_http_body(create_incident_details)

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#create_incident') do
    @api_client.call_api(
      :POST,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'OCI::Cims::Models::Incident'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#get_incident(incident_key, csi, ocid, opts = {}) ⇒ Response

This API fetches the details of a requested Incident

Parameters:

  • incident_key (String) —

    Unique ID that identifies an incident

  • csi (String) —

    Customer Support Identifier of the support account

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_request_id (String) —

    Unique Header for request id

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 177

def get_incident(incident_key, csi, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#get_incident.' if logger

  raise "Missing the required parameter 'incident_key' when calling get_incident." if incident_key.nil?
  raise "Missing the required parameter 'csi' when calling get_incident." if csi.nil?
  raise "Missing the required parameter 'ocid' when calling get_incident." if ocid.nil?
  raise "Parameter value for 'incident_key' must not be blank" if OCI::Internal::Util.blank_string?(incident_key)

  path = '/v2/incidents/{incidentKey}'.sub('{incidentKey}', incident_key.to_s)
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:csi] = csi
  header_params[:ocid] = ocid
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf

  post_body = nil

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#get_incident') do
    @api_client.call_api(
      :GET,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'OCI::Cims::Models::Incident'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#get_status(source, ocid, opts = {}) ⇒ Response

GetStatus of the Service

Parameters:

  • source (String) —

    Source is a downstream system. Eg: JIRA or MOS or any other source in future.

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_request_id (String) —

    Unique Header for request id

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 235

def get_status(source, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#get_status.' if logger

  raise "Missing the required parameter 'source' when calling get_status." if source.nil?
  raise "Missing the required parameter 'ocid' when calling get_status." if ocid.nil?
  raise "Parameter value for 'source' must not be blank" if OCI::Internal::Util.blank_string?(source)

  path = '/v2/incidents/status/{source}'.sub('{source}', source.to_s)
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:ocid] = ocid
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf

  post_body = nil

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#get_status') do
    @api_client.call_api(
      :GET,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'OCI::Cims::Models::Status'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#list_incident_resource_types(problem_type, compartment_id, csi, ocid, opts = {}) ⇒ Response

This API returns the list of all possible product that OCI supports, while creating an incident

Parameters:

  • problem_type (String) —

    Problem Type of Taxonomy - tech/limit

  • compartment_id (String) —

    Tenancy Ocid

  • csi (String) —

    Customer Support Identifier of the support account

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_request_id (String) —

    Unique Header for request id

  • :limit (Integer) —

    Limit query for number of returned results (default to 50)

  • :page (String) —

    Pagination for Incident list (default to 1)

  • :sort_by (String) —

    The key to sort the returned items by (default to dateUpdated)

  • :sort_order (String) —

    The order in which to sort the results (default to ASC)

  • :name (String) —

    Name of Incident Type. eg: Limit Increase (default to limit)

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 298

def list_incident_resource_types(problem_type, compartment_id, csi, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#list_incident_resource_types.' if logger

  raise "Missing the required parameter 'problem_type' when calling list_incident_resource_types." if problem_type.nil?
  raise "Missing the required parameter 'compartment_id' when calling list_incident_resource_types." if compartment_id.nil?
  raise "Missing the required parameter 'csi' when calling list_incident_resource_types." if csi.nil?
  raise "Missing the required parameter 'ocid' when calling list_incident_resource_types." if ocid.nil?

  if opts[:sort_by] && !OCI::Cims::Models::SORT_BY_ENUM.include?(opts[:sort_by])
    raise 'Invalid value for "sort_by", must be one of the values in OCI::Cims::Models::SORT_BY_ENUM.'
  end

  if opts[:sort_order] && !OCI::Cims::Models::SORT_ORDER_ENUM.include?(opts[:sort_order])
    raise 'Invalid value for "sort_order", must be one of the values in OCI::Cims::Models::SORT_ORDER_ENUM.'
  end

  path = '/v2/incidents/incidentResourceTypes'
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}
  query_params[:problemType] = problem_type
  query_params[:compartmentId] = compartment_id
  query_params[:limit] = opts[:limit] if opts[:limit]
  query_params[:page] = opts[:page] if opts[:page]
  query_params[:sortBy] = opts[:sort_by] if opts[:sort_by]
  query_params[:sortOrder] = opts[:sort_order] if opts[:sort_order]
  query_params[:name] = opts[:name] if opts[:name]

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:csi] = csi
  header_params[:ocid] = ocid
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf

  post_body = nil

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#list_incident_resource_types') do
    @api_client.call_api(
      :GET,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'Array<OCI::Cims::Models::IncidentResourceType>'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#list_incidents(csi, compartment_id, ocid, opts = {}) ⇒ Response

This API returns the list of incidents raised by the tenant

Parameters:

  • csi (String) —

    Customer Support Identifier of the support account

  • compartment_id (String) —

    Tenancy Ocid

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :limit (Integer) —

    Limit query for number of returned results (default to 50)

  • :sort_by (String) —

    The key to sort the returned items by (default to dateUpdated)

  • :sort_order (String) —

    The order in which to sort the results (default to ASC)

  • :lifecycle_state (String) —

    The order in which to sort the results (default to ACTIVE)

  • :page (String) —

    Pagination for Incident list (default to 1)

  • :opc_request_id (String) —

    Unique Header for request id

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 377

def list_incidents(csi, compartment_id, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#list_incidents.' if logger

  raise "Missing the required parameter 'csi' when calling list_incidents." if csi.nil?
  raise "Missing the required parameter 'compartment_id' when calling list_incidents." if compartment_id.nil?
  raise "Missing the required parameter 'ocid' when calling list_incidents." if ocid.nil?

  if opts[:sort_by] && !OCI::Cims::Models::SORT_BY_ENUM.include?(opts[:sort_by])
    raise 'Invalid value for "sort_by", must be one of the values in OCI::Cims::Models::SORT_BY_ENUM.'
  end

  if opts[:sort_order] && !OCI::Cims::Models::SORT_ORDER_ENUM.include?(opts[:sort_order])
    raise 'Invalid value for "sort_order", must be one of the values in OCI::Cims::Models::SORT_ORDER_ENUM.'
  end

  if opts[:lifecycle_state] && !OCI::Cims::Models::LIFECYCLE_STATE_ENUM.include?(opts[:lifecycle_state])
    raise 'Invalid value for "lifecycle_state", must be one of the values in OCI::Cims::Models::LIFECYCLE_STATE_ENUM.'
  end

  path = '/v2/incidents'
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}
  query_params[:compartmentId] = compartment_id
  query_params[:limit] = opts[:limit] if opts[:limit]
  query_params[:sortBy] = opts[:sort_by] if opts[:sort_by]
  query_params[:sortOrder] = opts[:sort_order] if opts[:sort_order]
  query_params[:lifecycleState] = opts[:lifecycle_state] if opts[:lifecycle_state]
  query_params[:page] = opts[:page] if opts[:page]

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:csi] = csi
  header_params[:ocid] = ocid
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf

  post_body = nil

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#list_incidents') do
    @api_client.call_api(
      :GET,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'Array<OCI::Cims::Models::IncidentSummary>'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#logger ⇒ Logger

Returns The logger for this client. May be nil.

Returns:

  • (Logger) —

    The logger for this client. May be nil.



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# File 'lib/oci/cims/incident_client.rb', line 101

def logger
  @api_client.config.logger
end

#update_incident(incident_key, csi, update_incident_details, ocid, opts = {}) ⇒ Response

This API updates an existing incident

Parameters:

  • incident_key (String) —

    Unique ID that identifies an incident

  • csi (String) —

    Customer Support Identifier of the support account

  • update_incident_details (OCI::Cims::Models::UpdateIncident) —

    Details of Resource to be updated

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_retry_token (String) —

    Retry token

  • :opc_request_id (String) —

    Unique Header for request id

  • :if_match (String) —

    if-match check

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 456

def update_incident(incident_key, csi, update_incident_details, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#update_incident.' if logger

  raise "Missing the required parameter 'incident_key' when calling update_incident." if incident_key.nil?
  raise "Missing the required parameter 'csi' when calling update_incident." if csi.nil?
  raise "Missing the required parameter 'update_incident_details' when calling update_incident." if update_incident_details.nil?
  raise "Missing the required parameter 'ocid' when calling update_incident." if ocid.nil?
  raise "Parameter value for 'incident_key' must not be blank" if OCI::Internal::Util.blank_string?(incident_key)

  path = '/v2/incidents/{incidentKey}'.sub('{incidentKey}', incident_key.to_s)
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:csi] = csi
  header_params[:ocid] = ocid
  header_params[:'opc-retry-token'] = opts[:opc_retry_token] if opts[:opc_retry_token]
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  header_params[:'if-match'] = opts[:if_match] if opts[:if_match]
  # rubocop:enable Style/NegatedIf
  header_params[:'opc-retry-token'] ||= OCI::Retry.generate_opc_retry_token

  post_body = @api_client.object_to_http_body(update_incident_details)

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#update_incident') do
    @api_client.call_api(
      :PUT,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'OCI::Cims::Models::Incident'
    )
  end
  # rubocop:enable Metrics/BlockLength
end

#validate_user(csi, ocid, opts = {}) ⇒ Response

ValidateUser

Parameters:

  • csi (String) —

    Customer support identifier of the support account

  • ocid (String) —

    User OCID for IDCS users that have a shadow in OCI

  • opts (Hash) (defaults to: {}) —

    the optional parameters

Options Hash (opts):

  • :retry_config (OCI::Retry::RetryConfig) —

    The retry configuration to apply to this operation. If no key is provided then the service-level retry configuration defined by #retry_config will be used. If an explicit nil value is provided then the operation will not retry

  • :opc_retry_token (String) —

    Retry-token header

  • :opc_request_id (String) —

    Unique request id

  • :problem_type (String) —

    Problem Type of Taxonomy - tech/limit

Returns:



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# File 'lib/oci/cims/incident_client.rb', line 520

def validate_user(csi, ocid, opts = {})
  logger.debug 'Calling operation IncidentClient#validate_user.' if logger

  raise "Missing the required parameter 'csi' when calling validate_user." if csi.nil?
  raise "Missing the required parameter 'ocid' when calling validate_user." if ocid.nil?

  path = '/v2/incidents/user/validate'
  operation_signing_strategy = :standard

  # rubocop:disable Style/NegatedIf
  # Query Params
  query_params = {}
  query_params[:problemType] = opts[:problem_type] if opts[:problem_type]

  # Header Params
  header_params = {}
  header_params[:accept] = 'application/json'
  header_params[:'content-type'] = 'application/json'
  header_params[:csi] = csi
  header_params[:ocid] = ocid
  header_params[:'opc-retry-token'] = opts[:opc_retry_token] if opts[:opc_retry_token]
  header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id]
  # rubocop:enable Style/NegatedIf
  header_params[:'opc-retry-token'] ||= OCI::Retry.generate_opc_retry_token

  post_body = nil

  # rubocop:disable Metrics/BlockLength
  OCI::Retry.make_retrying_call(applicable_retry_config(opts), call_name: 'IncidentClient#validate_user') do
    @api_client.call_api(
      :GET,
      path,
      endpoint,
      header_params: header_params,
      query_params: query_params,
      operation_signing_strategy: operation_signing_strategy,
      body: post_body,
      return_type: 'OCI::Cims::Models::ValidationResponse'
    )
  end
  # rubocop:enable Metrics/BlockLength
end