1. Installation and Configuration Troubleshooting Guide
  2. Foundation Services
  3. EPM Workspace

EPM Workspace

General tips and recommendations regarding Oracle Hyperion Enterprise Performance Management Workspace:

  • Complete configuration information about your EPM Workspace installation, including Oracle Hyperion Shared Services information, is available at this URL:

    http://hostname:port/workspace/debug/configInfo.jsp

    where hostname is the name of the Oracle Hyperion Foundation Services server, and port is the TCP port on which the application server is listening. See "Ports" in the Oracle Enterprise Performance Management System Installation and Configuration Guide.

    Note:

    For access to this URL, you must enable client debugging: Log on to EPM Workspace (http://server:port/workspace) and select Navigate, then Administer, then Workspace Settings and then Server Settings.

    After you enable client debugging, log out of EPM Workspace, close the browser, and then log on again.

  • Check the logs for information on startup failures. See Using EPM System Logs.

Slow Logon

Issue: Logon to EPM Workspace is very slow.

Solution: Ensure that all integrated applications are started. Disable integrated applications that are not started, on the Workspace Server Settings panel. To access Workspace Server Settings, select Navigate, then Administer, then Workspace Settings and then Server Settings. Click Enabled Products, and clear any products that are not started. For more information, see the Oracle Hyperion Enterprise Performance Management Workspace Administrator's Guide.

You can also run Oracle Hyperion Enterprise Performance Management System Diagnostics. For instructions, see "Validating the Installation and Verifying Deployment" in the Oracle Enterprise Performance Management System Installation and Configuration Guide.

Missing Products or Product Menus in EPM Workspace

Issue: Products that you expect to see in EPM Workspace are not present.

Solution:

  • Contact the administrator to verify user privileges.

  • Go to http://host.example.com:port/workspace/status for a list of products integrated into EPM Workspace.

  • Select Navigate, then Administer, then Workspace Settings and then Server Settings. Enable client-debugging in Workspace Server Settings, and then log off EPM Workspace, close the browser, and log on again.

  • Go to http://host.example.com:port/workspace/debug/userInfo.jsp for a list of user roles.

Note:

After installing and configuring Oracle Enterprise Performance Management System products, you must rerun the web server configuration task and restart the web server and Foundation Services managed server.

404 Error Messages

Issue: EPM Workspace Java web application begins producing 404 error messages after working correctly.

Solution: Check the Oracle WebLogic Server domain logs for the message setting server state to FAILED. If this message exists, check for preceding error messages. Fix correctable problems described in the preceding messages, such as a database being unreachable, and then restart the WebLogic Server managed server. If there are no messages, or the messages do not describe a known condition, a restart of the managed server may resolve the issue..

Performance Degradation

Issue: Performance is degraded after you take a product offline.

Solution: In EPM Workspace server settings, clear the offline product from the Enabled Products list. See "Workspace Server Settings" in the Oracle Hyperion Enterprise Performance Management Workspace Administrator's Guide.