Unsuccessful Log On

Scenario:

When logging on to Oracle Hyperion Planning Web client, this error displays: "Unsuccessful login. Please try again."

Solutions:

Ensure that you are using a valid username and password.

Ensure that Oracle Essbase server and Oracle Hyperion Shared Services are running.

Review the error log. (See Oracle Enterprise Performance Management System Installation and Configuration Troubleshooting Guide.)

If the Log On button does not appear at logon, adjust the security settings in your Web browser, and add the Planning server name as a Trusted Site. For example, in Internet Explorer, select Tools, then Internet Options, then Security, then Trusted Sites, and then Sites and add http://servername to the trusted sites zone.