Extension Updates and Office Applications Remaining Open

In order for extensions to be properly installed, removed, or updated, all Office applications must be shut down. When an Office application is reopened, updates for extensions are applied.

Sometimes, even though an Office application has been closed, it does not completely shut down, or does not shut down in a timely manner. In these cases, an instance of Office is still running and Oracle Smart View for Office is unable to apply the extension updates correctly.

For these situations, it may be necessary to open the Windows Task Manager and look for possible Office applications that may still be running. For Windows 10 users, navigate to the Details tab to find the correct process name corresponding to the Office applications. Other Windows version users, navigate to the Processes tab. Application names to look for are Excel.exe, Outlook.exe, PowerPnt.exe, and Winword.exe.

If any of these application names are displayed in the Task Manager, click on the name and end the process.

Once all Office applications are closed, reopen one of the applications so that Smart View can apply pending updates.