Claiming or Releasing Tasks
Tasks can be assigned to a team or group of users. If you are a member of the team or group, you must claim the task before performing it. If you have claimed a task, you can release the task back to the team or group allowing another member to take the task.
After a task is claimed, other members of the team can still claim the task but doing this causes the initial user's claim to terminate, thus revoking that user's ability to perform the role functions and granting the ability to the user with the latest claim. The ability to claim a task from another user is required to accommodate cases where a claim has occurred; however, the user with the claim can't complete the role functions (for example, because of an absence).
Before any member of the team has claimed the task, email notifications go to the whole team. Once a team member has claimed the task, emails go to the active user instead of all team members.
To claim or release a task: