Excel Process Stops Responding (Hangs) on Shut Down

Learn how to resolve issues with Excel hanging during shutdown by renaming a potentially corrupted Excel15.xlb file, which stores ribbon customizations. A new file will be created when Excel restarts.

Excel may be slow to shut down if the Excel15.xlb file is corrupted. This file stores changes to the ribbons in Excel.

A simple fix to this issue is to rename Excel15.xlb. A clean Excel15.xlb file is rebuilt the next time you start Excel.

The Excel15.xlb file is located in the C:\Users\UserName\AppData\Roaming\Microsoft\Excel folder.

To rename the Excel15.xlb file, see Renaming or Deleting the Excelnn.xlb File in the Oracle Smart View for Office Installation and Configuration Guide.