Adding SWM Information to Service Provider Records

Access the Service Provider Revisions form.

ACD Extension (automatic call distributor extension)

Enter a number without the prefix or special characters, such as hyphens or periods, that makes up the telephone number for an entity.

You can use any applicable telephone number format for a country. This field is used in conjunction with the Prefix (AR1) field, where you enter the first segment of the telephone number, which is called the area code in the U.S.

When you search for an address using a phone number, you must enter the number exactly as it is set up in the JD Edwards EnterpriseOne Address Book system, including any special characters.

The ACD Extension field is an extension of the phone system for the provider. When a case is assigned to a service provider, the system assigns this extension to the case.

Mail Box Designator

Enter a value that determines the mailbox associated with the queue that should be used on delivery of the message.

When a case is assigned to a service provider, the system places the case into this mailbox in the Message Center.

Blank: The queue that is defined in the mailbox appears as the default value.

Pager/Email Address

Enter text up to 40 characters.

If you enter a pager or email address, the system notifies the service provider by page or email when a case or work order is assigned to that service provider.

Service Group

This field is reserved for future use.