Creating and Updating Cases

Case information includes basic data, such as equipment number, description, and the originator, that defines the issue. You can also provide additional information to help identify issues. You can view and update the information on cases previously created, or you can create new cases.

To view or update an existing case, click the link in the Failure Description column on the View Case Records form. The detail information for the selected maintenance appears. You can review the information or update the text information that is attached to the case.

To create a new case, click Add on the View Case Records form. When you create a case, only the basic information is required by the system.