Defaults

Use these processing options to specify default values for the system.

1. User ID

Specify whether the system enters the user as the default value in the Originator field.

The system displays cases that are originated by the user. Values are:

Blank: Do not enter the user as the default value in the Originator field.

1: Enter the user as the default value in the Originator field.

2. From Status Code

Enter a value from UDC 17/ST (Case Status) that specifies the from status.

The system displays only those cases that match the status specified in the processing options for the from status and to status.

3. To Status Code

Enter a value from UDC 17/ST (Case Status) that specifies the to status.

The system displays only those cases that match the status specified in the processing options for from status and to status.

4. Number of days to use for filter

Specify the number of days that the system uses to calculate the from date and to date.

The system displays cases only within this date range.

Blank: From/To Date are not populated.