Edits

These processing options define what information is required when you enter a work order. When you activate these processing options, the system verifies that you have entered the appropriate information in the corresponding fields before it creates a work order. If you have activated any of these processing options and you do not have a value in a corresponding field, the system generates a hard error message and does not enable you to enter a work order.

1. Required Equipment Number

Specify whether you are required to enter an equipment number when you create a work order. Values are:

Blank: Do not require an equipment number.

1: Require the equipment number. If you do not enter an equipment number, the system generates an error message and stops processing until the error is corrected.

2. Require Customer Number

Specify whether to require a customer address number when you enter a work order. Values are:

Blank: Do not require a customer address number.

1: Require a customer address number.

3. Warn if Business Unit does not match BU associated with the Equipment Number

Specify whether the system issues a warning if the responsible business unit does not match the business unit that is associated with the equipment number. Values are:

Blank: Do not issue a warning.

1: Issue a warning.

4. Start Date Default

Specify whether to use the current date as the default if you leave the Start Date field blank. Values are:

Blank: Do not use the current date as the default.

1: Use the current date as the default.

5. Date Edits

Specify whether the system verifies dates when you enter or change a work order. Values are:

Blank: Do not verify dates.

1: Verify dates. If the system detects date errors, it generates a warning, but does not stop processing.

2: Verify dates. If the system detects date errors, it generates an error and stops processing until the error is corrected.

6. Required Caller Number

Specify whether the system requires you to enter the address book number for a caller when you are entering an order. Values are:

Blank: Caller number is not required.

1: Caller number is required.

7. Required Phone Number

Specify whether to require an area code and phone number when you create a work order. Values are:

Blank: Do not require an area code and phone number.

1: Require an area code and phone number.

8. Edit Case Number

Specify whether the system verifies that the request number on the work order exists in the Case table (F1755). Values are:

Blank: Do not verify the request number on the work order.

1: Verify the request number on the work order.