General

Select the General tab.

Customer Number for Base Warranties

Enter a user-defined name or number that identifies an address book record.

You can use this number to locate and enter information about the address book record.

Blank: The system creates base warranties by using the Sold To address book number on the sales order or the Owner address book number on the equipment record as the customer number.

Parent/Child Structure Type

Specify the type of organizational structure to use in the address book when searching for parent/child contracts.

Day Type Code for Holidays

Enter a code to indicate the type of day. Values are:

W: Work Day

E: Weekend

H: Holiday

Complete this field to specify the code that is used in the Work Day Calendar to indicate holidays.

The system uses this information during the entitlement checking process.

S/WM Installed (service warranty management installed)

Specify whether the system interfaces to the Service Management system.

Validate Product Family/Model Combination

Specify whether you want yes or no responses on prompt screens.

If this option is selected, the system validates product family and model combinations.

When you select this option, the system enables users to enter only the combinations that have been set up in the F1790 table.

Check for Previous Cases and Work Orders on Customers

Specify whether the system locates any previous cases and work orders for the current customer number when you enter cases or work orders.

Check for Previous Cases and Work Orders on Piece of Equipment

Specify whether the system locates any previous cases and work orders for the current equipment number, inventory item number, or product model when you enter cases or work orders.

Use Failure Analysis Tree for Selecting Failure Analysis Codes

Select a code that the system uses to determine whether to use the Failure Analysis Tree to select failure analysis codes.

Complete this field to require users to select failure analysis codes from the failure tree.

If you do not enable this option, the system enables you to select failures, analyses, and resolutions from the Failure Analysis Codes Search & Select program (P17761S).

Use Workflow for Approving Failure Analysis for Re-Use

Select a code that you can use to specify whether to use workflow to approve failure analysis for re-use.

Customer, Site

Enter a code that specifies which address book number to use to perform entitlement checking when you enter work orders and cases.

The values are hard-coded in the user-defined code table (17/YN) (Values) and cannot be changed. Values are:

0: Customer Number

1: Site Number