JD Edwards EnterpriseOne Case Management

JD Edwards EnterpriseOne Case Management enables an organization to create a central point-of-contact for all customer service processes. You can capture and manage cases, as well as create work orders to fulfill cases. On the case entry or work order entry screens, you can use menu exits to quickly retrieve information about the customer, product, or issue.

See "Setting Up Case Management Fundamentals" in the JD Edwards EnterpriseOne Applications Customer Relationship Management for Support Implementation Guide.