Setting Up Work Order Constants

Access the S/WM System Constants Revisions form.

Select the Work Orders tab.

Responsible BU Location

Enter a code that specifies from which tables the system retrieves the responsible business unit to which work orders should be billed. The default value is 1. Values are:

1: Item Master-Service/Warranty Extension table (F4117) and the Item Branch Master-Service/Warranty Extension table (F41171)

2: Product Family/Model Master table (F1790)

3: Equipment Master Extension table (F1217)

4: Address Book Master table (F0101)

5: S/WM Line Type Constants table (F1793)

6: S/WM Customer Number (F1797)

When adding a work order, the default value for the business unit is based on the constant value. For example, if the default value of the business unit is based on the equipment number, the system retrieves the value for the Responsible Business Unit from the Equipment Master Extension table (F1217).

Service Order Entitlement Trigger

Enter a value from user-defined code (UDC) table 17/ET (Entitlement Check Trigger) that specifies which field should initiate entitlement checking when you enter a work order.

Who's Who Required

Enter an option that specifies whether the work order customer must have Who's Who records.

If this option is enabled, you cannot add the work order unless the work order customer and all additional contacts reside in the Address Book - Who's Who table (F0111).

You must select a customer number from the window. The system returns the short identifier that is associated with the Who's Who record.

Use Solution Advisor for Equipment Work Orders

Select this option only when it applies to the CAM - Manage Equipment Work Orders program (P13714). P17714 does not reference this constant.

Click this option to specify whether the system uses JD Edwards EnterpriseOne Solution Advisor to search for and maintain solutions to problems for equipment work orders. If you do not enable this option, the system uses Failure Analysis.

Use Solution Advisor for Service Work Orders

Select this option only when it applies to the Service Management Workbench program (P90CD020). P17714 does not reference this constant.