Understanding Failures, Analyses, and Resolutions

Based on prior experience, a business might identify common or recurring failures, analyses, or resolutions, which you can set up to reuse existing information. You can attach this information to new cases or work orders.

A failure, analysis, or resolution is composed of this information:

• As many as seven failure analysis codes selected from either a failure analysis tree or the failure analysis code table.

• A description that is no more than 80 characters.

• Media objects, such as:

  • Text documents.

  • Images.

  • Object, Linking, and Embedding (OLE) objects.

  • Shortcuts.

If you select the Use Workflow for Approving Failure Analysis for Re-Use option in the SWM constants, records must go through the workflow approval process. If the constant is off, records are automatically approved.

When you add records for failures, analyses, and resolutions, the records are separate and not associated with each other. The relationship between records is built only within a work order or a case.