Understanding Field Service Work Orders

Field technicians often travel to a site to perform service and do not have access to a desktop or laptop but may be able to connect wirelessly on an iPad. They must be able to see their work assignments, know where they must go to perform the service, know the contact information of the service location, understand the nature of the problem, and have access to information that will help them perform the service. They must be able to access all of this information easily from the JD Edwards EnterpriseOne system. They must also be able to update the status of the work easily with minimal or no typing.

The Field Service Work Order application for JD Edwards EnterpriseOne was built to run on an iPad to support these unique needs of field service technicians while leveraging the features of an iPad. The Field Service Work Order application includes:

• The Field Service Inquiry program (P48100).

• The Field Service Revisions program (P17100).

You use these programs to review work orders and associated information, such as labor details, parts details, address book details, and so on. You set a processing option to view either service or equipment type work orders, depending on whether you are performing maintenance on customer-owned equipment or company-owned equipment. You can also set a processing option to view only work orders that are assigned to you. You can view information helpful in performing the service through media objects (text, documents, images, and so on). The system enables you to view maps of customer and service locations.