Understanding Work Orders on the Web

As part of the company's internal or external service solution, you can provide customer self-service over the web. An internal customer might be an equipment operator or plant supervisor. An external customer might be a person who has purchased a home appliance with a warranty agreement.

Self-service enables customers to enter requests for maintenance or to report problems at any time. You can use the versions of Work Order Revisions (P17714) and Work With Work Orders (P48201) programs that are set up for self-service and enable customers to enter or review the status of work orders on the web.

Note: The navigations, forms, steps, and data that appear in these tasks might not correspond to the configured self-service internet site.