Updating Work Orders

Access the Work With - Manage Work Order form.

Note: Choose the Advance Status button to advance the work order to the next status as set up in the Work Order Activity Rules. If Work Order Activity Rules are not applicable for the work order or if the work order is at completed status and no more statuses are available, this button does not appear.

Customer

The system populates this field with a number that identifies an entry in the Address Book system, such as employee, applicant, participant, customer, supplier, tenant, or location.

Choose the Customer link to view a map of the customer's location.

Site

The system populates this field with a unique numeric identifier for a physical location at which utility service is delivered. A service address often corresponds to a parcel of land or a unit in an apartment building. The system assigns this identifier through Next Numbers if it is not provided when a new service address is added.

Choose the Site link to view a map of the site location.

Contact Name

The system populates this field with the name of the customer or a contact person.

Prefix

The system populates this field with the first segment of a telephone number. In the U.S., the prefix is the three-digit area code.

Contact Phone

The system populates this field with a phone number without the prefix or special characters, such as hyphens or periods, that makes up the telephone number for an entity. You can use any applicable telephone number format for a country. This field is used in conjunction with the Prefix field (AR1).

When you search for an address using a phone number, you must enter the number exactly as it is set up in the JD Edwards Address Book system, including any special characters.

Equipment Number

The system populates this field with an identification code that represents an asset. The identification code can be in any one of these formats:

Asset number (a computer-assigned, eight-digit, numeric control number).

Unit number (a 12-character alphanumeric field).

Serial number (a 25-character alphanumeric field).

Failure Description

The system populates this field with a description of the customer's issue.

Priority

The system populates this field with a value from UDC 00/PR (Work Order Priority) that indicates the relative priority of a work order in relation to other orders.

Status

The system populates this field with a value from UDC 00/SS (Work Order Status) that describes the status of a work order.

Any status change between 90 through 99 triggers the system to automatically update the completion date.

Requested Finish Date

The system populates this field with the date on which the work order is planned to be completed.

This date can be calculated based on contract coverage.

Requested Finish Time

The system populates this field with the time that the work order is scheduled to be completed.