Work Orders

Select the Work Orders tab.

Provider Group Search Type

Enter a value from UDC 01/ST (Search Type) that identifies the kind of Address Book record that the system selects when you search for a name or message, such as suppliers, customers, or employees.

Responsible BU Location (responsible business unit location)

Enter a code that specifies from which tables the system retrieves the responsible business unit (that is, the business unit to which work orders are billed).

When adding a work order, the default value for the business unit is based on the constant value. For example, if the default value of the business unit is based on the equipment number, the system retrieves the value for the responsible business unit from the F1217 table.

The default value is 1. Values are:

1: F4117 and F41171 tables

2: F1790 table

3: F1217 table

4: F0101 table

5: F1793 table

6: F1797 table

Mail Box for Escalation

Enter a value from UDC 02/MB (Electronic Mail Boxes) that specifies the provider group mailbox that the system uses to deliver the message.

Service Order Entitlement Trigger

Enter a value from UDC 17/ET (Entitlement Check Trigger) that specifies which field should initiate entitlement checking when you enter a work order.

Who's Who Required

Specify whether the work order customer must have Who's Who records.

If this option is enabled, you cannot add the work order unless the work order customer and all additional contacts reside in the F0111 table.

You must select a customer number from the window. The system returns the short identifier that is associated with the Who's Who record.

Use Base Price

Specify whether the system uses the base price when pricing a work order from advanced pricing.

If you enable this option, the system uses the base price.

Use Solution Advisor for Equipment Work Orders

Specify whether the system uses JD Edwards EnterpriseOne Solution Advisor to search for and maintain solutions for issues on equipment work orders. If you do not enable this option, the system uses Failure Analysis. This option only applies to the CAM - Manage Equipment Work Orders program (P13714).

P17714 does not reference this constant.

Use Solution Advisor for Service Work Orders

Specify whether the system uses JD Edwards EnterpriseOne Solution Advisor to search for and maintain solutions to problems for service work orders. If you do not enable this option, the system uses Failure Analysis.

This option applies only to the Service Management Workbench program (P90CD020). P17714 does not reference this constant.