Process

1. Priority

Specify whether the system applies a contrasting color to the Priority field within the detail area. Values are:

Blank: Do not apply.

1: Apply.

Note: Colors for the Priority field are hard-coded by the Special Handling field in UDC table 00/PR.

2. Customer Self-Service Functionality

Specify whether the system activates customer self-service functionality. Values are:

Blank: Do not activate.

1: Activate customer self-service functionality for Java from Sun Microsystems, Inc. and HTML.

2: Activate customer self-service functionality for Microsoft Windows.