Process
- 1. Priority
Specify whether the system applies a contrasting color to the Priority field within the detail area. Values are:
Blank: Do not apply.
1: Apply.
Note: Colors for the Priority field are hard-coded by the Special Handling field in UDC table 00/PR.- 2. Customer Self-Service Functionality
Specify whether the system activates customer self-service functionality. Values are:
Blank: Do not activate.
1: Activate customer self-service functionality for Java from Sun Microsystems, Inc. and HTML.
2: Activate customer self-service functionality for Microsoft Windows.