1. Mobile Enterprise Applications Implementation Guide
  2. Customer Order Overview Mobile Applications Overview

Customer Order Overview Mobile Applications Overview

You use the Customer Order Overview mobile applications to review customer orders on your mobile devices. The information available for review includes the selected customer's:

  • Customer order header information, including order number, branch/plant and order date.

  • Customer order counts, including counts for backorders, held orders, open orders and quote orders.

  • Customer order detail information, including quantity, unit price, last status, next status, ship to, requested date, promised delivery date and scheduled pick date.

  • Contact information, which includes names, phone numbers, email addresses, and addresses.

Additionally, you can use the Customer Order Overview mobile applications to:

  • View customer address information.

  • View customer contacts.

  • Add customer contact information to your device.

  • Use mapping and navigation features of your device to locate the customer site.

  • Send e-mail messages to customer contacts.

  • Call customer contacts (smartphone only).

This table lists the applications that are available to review customer order information:

Type of Application

Additional Information

Base EnterpriseOne application

Use these applications in the JD Edwards EnterpriseOne system to review customer order information:

  • Sales Order Entry (P42101)

  • Work With Backorders (P42117)

  • Work With Held Orders (P43070)

  • Work With Order Blanket Release (P420111)

Tablet application

Mobile Customer Order Overview - Tablet (M420030)

Smartphone application

Mobile Customer Order Overview - Phone (M420031)

Before using the Customer Order Overview tablet or smartphone application, you must perform the following setup tasks:

  • Set the processing options for the mobile applications.

    Complete this task in the EnterpriseOne system.

  • Validate the customer search type.

    Complete this task in the EnterpriseOne system.

  • Set field display preferences.

    Complete this task in the EnterpriseOne system.

  • Set the privacy settings for contacts on your iOS device to determine whether you can add contacts from the application directly to the contacts on your device.

    Complete this task using the iOS mobile devices.

    This button is enabled by default in Android devices.