Differences and Limitations: Review Cases

Mobile applications are intended to be a simplified version of the applications that are available in the base software. In most cases, the mobile applications provide a subset of the functionality available in the base software.

The Review Cases mobile application is set up with search filters that are coded in the application, as described in the following table. When you launch the mobile application, the system displays cases that satisfy the criteria of these inbuilt filters. These search filters might cause your search results to appear differently in the mobile application, compared to the base application.

However, the mobile application provides you with editable filter fields that you can use to search for and filter cases.

Case Category	Hard-Coded Search Filters
Overdue Open	This category includes only those cases that are not specified as closed or cancelled in the filter, and the system date is greater than the committed date in the Date/Time Committed field in the Work With Case program (P17500).
Escalated Open	This category includes only those cases that are not specified as closed or cancelled in the filter, and the escalation method specified (Escalation 1) has a value greater than 1 (One) in the Work With Case program.
Entered Today	This category includes only those cases that have the system date as the case-entered date in the Date/Time Begin field in the Work With Case program.
Closed Today	This category includes only those cases that have the system date as the case-ending date in the Date/Time End field in the Work With Case program.
Committed Today	This category includes only those cases that have the system date as the case-committed date in the Date/Time Committed field in the Work With Case program.
Open	This category includes only those cases that are not specified as closed or cancelled in the filter.
Entitled	This category includes only those cases that are not specified as closed or cancelled in the filter, and the Entitlement Check field in the Work With Case program is populated with 1, 2, 3, or 4.