Setting User Preferences for Using Proximity Information for Customer Search (Release 9.2 Update)

You set up the user preferences for the Contact Customer mobile applications to search for customers located within a radius. To set these preferences, access the Setting screen on your mobile device, and set the Include Proximity in Search option to On (display) or Off (do not display).

After you enable the Include Proximity in Search option, you can set the Proximity and Unit of Measure preference fields. In the Proximity preference field, you can enter a numerical value for the radius within which the system locates the customer. In the Unit of Measure preference field, you can specify whether to use Miles or Kilometers for the radius.