Prerequisite Reading

Before using the Customer Service Manager role, you should have a complete understanding of the components and applications that are accessible from the pages. Additional, essential information is provided in these topics:

• Introduction to JD Edwards EnterpriseOne Sales Order Management in the JD Edwards EnterpriseOne Applications Sales Order Management Implementation Guide

• Receiving and Sending Electronic Data Interchange Sales Order Documents in the JD Edwards EnterpriseOne Applications Data Interface for Electornic Data Interchange Implementation Guide