Understanding the Service Agent Manager UX One Role
The Service Agent Manager role, and the associated UX One pages and components, enable users to receive alerts regarding open, overdue, escalated, and entitled cases. The pages also enable service agent managers to review analytical information about case load, aging, and escalations across the service team. The pages also provide easy access to programs that enable the service agent manager to quickly respond to the data.
The information provided for you in this documentation describes a specific UX One role, and the associated pages and components, that were delivered.
You can use these role, pages, components, queries, grid formats, and form layouts as they are delivered, or you can modify them to more closely meet the requirements of your organization.