UX One: Field Service Supervisor Page

The Field Service Supervisor page (P17005X/W17005XA) enables users to receive alerts about overdue service alerts, preventive maintenance records, and work orders, view statistical information about the number of work orders assigned to the team, and how quickly they are completing the work orders, and enables them to quickly access programs and pages that they frequently use to complete their job duties.

To access the UX One Field Service Supervisor page, log in to the EnterpriseOne system using the Field Service Supervisor role.

This graphic illustrates the Field Service Supervisor page:

Watchlist Alerts

These alerts are based on EnterpriseOne programs. By default, the alerts are set up to use queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements. Additionally, these watchlists have been set up with specific warning and critical threshold values. You can adjust these values to meet your requirements.

This table lists and describes the watchlist alerts that are available on the Field Service Supervisor page:

Watchlist Alert	Description
My Overdue Service PMs	This alert tells users how many of their preventive maintenance records are currently overdue. This alert is based on the Preventive Maintenance Backlog Program (P12071, version ZJDE0003). When you click the alert, the system displays the PM Backlog form. The following grid formats are available: Basic
My Open Service Alerts	This alert tells users how many service alerts are currently open. This alert is based on the Condition-Based Alerts Workbench program (P1310, version ZJDE0001). When you click the alert, the system displays the Work With Condition-Based Alerts form. The following grid formats are available: Basic
My Overdue Service WOs	This alert tells users how many service work orders are currently overdue. This alert is based on the Scheduling Workbench program (P48201, version ZJDE0002). When you click the alert, the system displays the Work With Work Orders form. The following form layouts are available: Service WOs The following grid formats are available: Simple

For additional information about the programs associated with these watchlist alerts, see:

• Working with Preventive Maintenance Schedules in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide

• Working with Condition-Based Alerts in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide

• Managing Work Orders in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide

Charts

These charts are based on EnterpriseOne programs. By default, the charts are set up to render using queries that are based on delivered demo data. Each of these queries is associated with a specific program version. To use a different query or call a different program version, you can modify these queries or create new queries that better meet your requirements.

This table lists and describes the charts that are available on the Field Service Supervisor page:

Component Title	Description
Completion Timeliness Distribution by (P13560X/W13560XM)	Use this chart to view work order completion statistics for your team. This chart is based on the One View Service Work Order Analysis Inquiry program (P13560). Additionally, you can use the drop-down menu on the top of the chart to change the data that the system displays. You can select one of these options: Assigned To Contract Customer Lead Craft Product Family Product Model Site Supervisor
Number of Work Orders by (P13560X/W13560XS)	Use this chart to view work order assignments for your team. This chart is based on the One View Service Work Order Analysis Inquiry program (P13560). Additionally, you can use the drop-down menu on the top of the chart to change the data that the system displays. You can select one of these options: Assigned To Customer Equipment Site Supervisor WO Type

For additional information about the programs associated with these charts, see One View Work Order Analysis (P13560) in the JD Edwards EnterpriseOne Applications One View Reporting User Guide.

Springboard Tasks

You use tasks to access EnterpriseOne programs and other UX One pages. These tasks are included in a springboard on the page.

This table lists and describes the tasks on the Field Service Supervisor page:

Task	Description
PM Backlog	Use this task to access the Preventive Maintenance Backlog program (P12071, ZJDE0003). The following grid formats are available: Basic
Create and Submit Expense Reports	Use this task to access the Expense Report Entry program (P09E2011, ZJDE0002).
Review and Approve Expense Reports	Use this task to access the Expense Report Entry program (P09E2011, ZJDE0003).
Condition Based Alert Workbench	Use this task to access the Condition-Based Alerts Workbench program (P1310, ZJDE0001). The following grid formats are available: Basic
Work Order Entry	Use this task to access the Work Order Entry program (P48201, version ZJDE0002) The following form layouts are available: Service WOs The following grid formats are available: Simple
Staff Utilization	Use this task to access the Staff Utilization Chart program
My Service Schedule	Use this task to access the UX One My Service Schedule page.
My Service Work Order Load	Use this task to access the UX One My Service Work Order Load page.

For additional information about the programs accessed by these tasks, see:

• Working with Preventive Maintenance Schedules in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• Entering Expense Reports in the JD Edwards EnterpriseOne Applications Expense Management Implementation Guide.

• Working with Condition-Based Alerts in the JD Edwards EnterpriseOne Applications Condition-Based Maintenance Implementation Guide.

• Creating Work Orders Using the Work Order Entry Programs (P48201/P17714) in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.

• Viewing the Staff Utilization Chart in the in the JD Edwards EnterpriseOne Applictaions Resource Assignments Implementation Guide