Remote Troubleshooting

An administrator can use the Management Console to troubleshoot any of the Managed Instances within the management domain. Troubleshooting includes:

• Retrieving and modifying configuration entries of managed servers.

• Retrieving log files.

• Comparing configurations of a particular instance with any other.

Before Server Manager, some of this functionality was available through the Server Administration Workbench (SAW) web interface. However, Server Manager greatly enhances the capability of the administrator by extending this ability to managing all JD Edwards EnterpriseOne server-based products (for a list of supported servers, refer to Server Components). Additionally, unlike the previous SAW implementation, which was directly embedded in the product, the Server Manager configuration management and troubleshooting tools are available even if the target instance is not running or fails to start.