Sending a Non-Workflow Shortcut
From the application from which you want to create a shortcut, access any records you want the recipient to view.
Open the Tools drop-down menu and select Send Shortcut.
The Send Shortcut form appears with a shortcut to the application.
On Send Shortcut, complete these fields:
Address Number, User, Role, or Distribution List
Mail Box (Internal Messages Only)
Subject
Type your message.
Click OK to send the message.