Specifying the Queues that a User Can View

You can change the security status for a user or group of users within a queue. You can either give a user authority to monitor every queue within a group, or you can deny users access to certain queues.

You can add security by user, distribution list, or role. For example, you might want to set up security so that a manager can monitor all messages within certain queues. Or you might set up security by distribution list or role so that users within the group have authority to monitor certain queues.

If you want to give only a few people within a distribution list or a role access to certain queues, you enter the distribution list or the role, and then enter the users' address book numbers to define which queues those users in the group can access.

Access the Work With Workflow Message Security form.

1. On Work With Workflow Message Security, click Add.

2. On Workflow Message Security Revisions, complete these fields:

   • User

   • Group/Role

3. Specify the queues that a user can view by completing the Authority Y/N field and clicking OK.

User

A user in the workflow system. This can also be a group.

Group/Role

A group or list of users in the workflow system. The address book number that identifies a list of users in the workflow system.

Authority Y/N

Indicates whether the user is authorized to make changes to security information.

--- FORM SPECIFIC ---

For workflow, indicates whether the user can view other queues in the Work Center.