Working with Work Center Messages

Use the Message Center to view any Work Center messages that you've received.

To work with Work Center messages:

  1. Select the Work Center tab.

    The tab displays the number of unread messages in a red circle.

    When you first view your Work Center messages, by default, they are sorted in ascending order by queue (02/MB UDC code) and shown in groups.

  2. Select All to view all Work Center messages or Unread to view only unread messages.

  3. Use the Search field to look for specific messages. The search runs over the date, queue, and subject fields only.

  4. Use the Sorted By: drop-down menu to sort by default (02/MB UDC code), message date, subject, or queue name.

    If sorting by date or subject, messages in the Deleted queue are hidden.

  5. Use the Ascending/Descendingicon to switch between ascending and descending sort order.

  6. Select the Show in Groups check box to group the messages by the sort criteria.

  7. When messages are shown in groups, you can expand and collapse the groups using the Triangleicon.

    The group header shows how many messages are in each group and has a delete icon that enables you to delete all of the messages in the group at once.

  8. Note that delete functions as it does in the Work Center. Deleting messages from any queue other than the Deleted queue, moves those messages to the Deleted queue. Deleting from the Deleted queue, permanently deletes the messages.

    Note: If you do not see the delete icon, you may not have permission to delete media objects. Contact your administrator.You cannot delete Work Center messages that have open tasks. You will receive an error message if one or more messages could not be deleted.
  9. Use the Collapseicon to collapse all of the groups that are open.

  10. The bar at the bottom of the messages shows you a total count of messages, as well as how many messages are displayed if that number is different.

  11. Use the Refresh icon on the left side of the bottom bar to retrieve any new messages you may have received while in the Message Center.

  12. To view message details, click on the message and the details appear in the reading pane on the right side of the screen. There is no reading pane when the application is embedded in an EnterpriseOne page.

    Notice that the message also changes from unread to read and the number of unread messages on the Work Center tab decreases.

  13. You can launch the Work Center, access attachments (text or JDE shortcuts), or delete individual Work Center messages by using the icons that appear when you hover over or select a message in the list.

    Starting with Release, a message can have multiple actions attached to it. An action might be an application shortcut. If the message has more than one action, an Actions drop-down list is available when you hover over or select that message in the list. You can then select the action from the drop-down list. If there is just one action for the message, you will see a text link for that one action instead of the Actions drop-down list.

    With Release, the Actions drop-down list may contain, not only links to applications, but also links to notifications, orchestrations, URLs, EnterpriseOne reports, or BI Publisher reports, if the notification designer has included them in the message

    Note: (Release The Actions drop-down list for a Work Center message contains a subset of the attachment objects for that message. Only JDE shortcut attachments are included in the Actions drop-down list.
  14. You can also mark an individual message as read/unread, launch the Work Center, and delete the message using the icons in the upper-right corner of the reading pane.

    If you do not see the Mark as Read/Unread icon, the message is locked and read only. In this case, you must use Work Center to interact with the status of the message. This happens when:

    • The message is in a Sent, Deleted, or Archived queue.

    • The message requires a read receipt.

    • The message has workflow attached to it.