Creating a Service Request

The first time a new service request is saved, it is saved as a "Personal" UDO. Thereafter, you can use the UDO buttons described in the User Defined Object (UDO) Features section to move the service request to the appropriate status.

To create a service request:

1. Access the Service Request design page:

   • On the Orchestrator Home page, click the Service Requests icon.

     OR

   • After adding a Service Request step to an orchestration, click the Service Request step row.

   The Orchestrator Studio displays the initial Service Requests design page.

2. On this page, click the New Service Request button.

3. On the Service Request design page, enter a name for the service request in the Service Request field.

   Do NOT include any spaces in the service request name.

4. In the space provided, enter a short description with a maximum of 200 characters. This description appears below the service request name in the component list.

5. Click the Edit Long Description button to add a long description to provide more detail about the purpose of the component.

6. At this point, click the Save button, which saves the service request as a "Personal" UDO.

7. Proceed to configure the actions in the service request as described in the Configuring the Actions in the Service Request section.