Creating a Service Request

To create a service request:

1. On the Orchestrator Home page, click the Service Requests icon.

   The Orchestrator Studio displays the initial Service Requests page.

2. On this page, click Create Service Request, and from the drop-down list, select the type of service request that you want to create:

   • Form Request

     Recommended: Instead of manually creating a form request in the Orchestrator Studio, use the JD Edwards EnterpriseOne Orchestrator Process Recorder to create it. You can access the Process Recorder in EnterpriseOne and record each step or action that you want the form request to perform, which the Process Recorder then saves as a form request. See Creating a Form Request with the JD Edwards EnterpriseOne Orchestrator Process Recorder.

   • Custom

   • Data Request

   • Message

   • Connector

   • Watchlist

   • Report

   Alternatively, access the Orchestrations design page and add a Service Request step to an orchestration. At the end of the service request row, click Edit (pencil icon) and select the service request type that you want to create.

3. On the Service Requests design page, click the Product Code drop-down list to select a product code to associate with the service request.

   This gives an administrator the option to manage UDO security for orchestration components by product code.

4. On the Service Request Type design page, complete these fields:

   • Service Request. Enter a name for the service request. Do NOT include special characters in the name. You should include the service request type, such as "form request" or "data request," in the name to distinguish it from other service requests listed in the Service Request design page.

   • Short description field. In the space provided, enter a description with a maximum of 200 characters. This description will appear below the service request name in the component list.

5. (Optional) Click Long Description to provide additional details about the purpose of the service request.

6. Click Save.

   The first time a new service request is saved, it is saved as a "Personal" UDO. After configuring the service request, you can use the UDO buttons described in the User Defined Object (UDO) Features in the Orchestrator Studio section to move the service request to the appropriate status.

7. Refer to the appropriate section for instructions on how to configure the service request type: form request, data request, message request, connector request, Watchlist request, report request, custom Java request, or custom Groovy request.