Understanding Service Requests

A service request component provides the instructions the Orchestrator uses to invoke and perform a particular task in EnterpriseOne. You can configure a service request to perform a business transaction, query data, send a message to EnterpriseOne users or external users, execute a custom process such as routing data into another database, or invoke another orchestration or REST service.

The following list describes the service request types you can create in the Orchestrator Studio:

• Form Request

  A form request contains the instructions for the orchestration to perform a particular task in EnterpriseOne.

• Custom

  Use custom Java or Groovy to execute a custom process or to route data into another database.

• Data Request

  Use a data request in an orchestration to query and return values from an EnterpriseOne table or business view. You can also configure a data request to perform an aggregation on data to return aggregate amounts.

• Message

  Use a message request if you want an orchestration to send a message to an email address or EnterpriseOne users through the EnterpriseOne Work Center.

• Connector

  Use a connector request to invoke an orchestration or a REST service. For a connector to an orchestration, a connector can invoke a local orchestration or an orchestration on another AIS Server, such as an AIS Server on another EnterpriseOne system in a multisite operation.

Before you create a service request, you must first identify the EnterpriseOne task or business process that you want the service request to perform. See Identifying the Service Request Information for the Orchestration for more information.