Troubleshooting

This section describes some of the issues that you might encounter and the possible resolutions.

• AIS login failure

  If you receive an "AIS Login Failure" message when you open the Form Extension Manager side panel, verify your AIS configuration settings in the jas.ini file.

• No orchestration found

  If you see a message that indicates that no orchestration has been found when you open the Form Extension Manager side panel, check the user's security settings for the shared orchestrations and ensure that the user has View security permissions for the orchestrations.

• AIS session timeout

  If you get an AIS session timeout message, check your AIS and JAS server timeout settings.

Informative Messages

This section describes the errors that can occur during orchestration processing. These are informative messages and do not stop the execution of the application ERs. To troubleshoot these messages, you need to contact your system administrator.

• Error submitting the orchestration

  This message indicates that a problem exists with the AIS configuration settings.

• Problem submitting orchestration <orchestration name>

  This message indicates that you do not have access to the UDO (orchestration). This occurs because either you do not have View security set up for the UDO or the UDO does not exist in the EnterpriseOne path code.

• Error mapping the orchestration output

  This message indicates that at least one of the mapped output fields is missing. One of the reasons why this occurs is that one or more of the fields that are mapped to an orchestration output have been removed from the form in the FDA.

• Error executing orchestration <orchestration name>

  This message indicates that there was a system error while executing the orchestration. For more information, see "Troubleshooting" in the JD Edwards EnterpriseOne Tools Orchestrator Guide.