1. Customer Relationship Management Fundamentals Implementation Guide
  2. JD Edwards EnterpriseOne Customer Relationship Management Systems

JD Edwards EnterpriseOne Customer Relationship Management Systems

The JD Edwards EnterpriseOne Customer Relationship Management Foundation system provides the basis for these CRM systems:

  • JD Edwards EnterpriseOne Branch Scripting.

  • JD Edwards EnterpriseOne Case Management.

  • JD Edwards EnterpriseOne Sales Force Automation.

  • JD Edwards EnterpriseOne Service Management.

  • JD Edwards EnterpriseOne Solution Advisor.

Before you can use any of these systems effectively, you must set up the JD Edwards EnterpriseOne Customer Relationship Management Foundation system, which includes setting up CRM constants and creating employee, customer, and item records.