Setting Up Service Provider Information

Access the Employee - Manage {Employee Name} form. Select the Employee tab and then click the Service Provider link.

ACD Extension

Enter the ACD phone extension to which incoming service calls that are associated with this employee should be routed.

Mail Box Designator

Enter the type of employee mailbox that the system uses to deliver messages associated with service calls.

Service Group

Enter the name of the service group to which the employee belongs. Service groups enable you to separate employees into groups using information such as region, type of service provided, or billing arrangements.

Work Center

Enter the business unit, or work center, to which the employee belongs.

Business unit security might prevent you from viewing information about business units for which you have no authority.

Daylight Savings Rule

Enter the daylight savings rule that is associated with the location in which the employee works. You use daylight savings rules to adjust time for a geographic or political locale.

Pricing Method

Enter a value that specifies the method that is used when charging customers for services provided by the employee. Values are:

F: One flat rate. Charges for parts are already included in the flat rate.

T: Actual labor hours. Charges for parts are based on actual parts used.

Blank: The service provider is an internal service provider and should not be paid.

Enter a blank value only when you are defining the method of pricing for a service provider.

Reimbursement Method

Specify how the system reimburses the service provider for a claim or how a claim is paid by a supplier.

For example, dealers can request payment for a claim through the standard accounts payable process, or they can request credits to their accounts receivable accounts.

Pay Service Provider for Parts

Enter a value that specifies whether the service provider should be paid for parts used during a repair. Values are:

Y or 1: Pay.

N or 0: Do not pay.