Understanding Items and Item Catalogs

If the organization sells, supports, or services items, you must enter those items into the JD Edwards EnterpriseOne system so that you can track and store details about those items. You enter items into the system using the Item Master program (P4101), which is part of the JD Edwards EnterpriseOne Inventory Management system. After you enter the item into the system, you can use the CRM Item Detail program (P90CA100) to review CRM-related details about the item, such as:

• The sales opportunities that include the selected item.

• Item availability and pricing information.

• Item features.

• Scripts and solutions that are associated with the item.

You can also use the CRM Item Detail program to associate an item with a partner. You might do this if the organization sells, supports, or services items that are made or supplied by a partner organization.

After you enter items, you can create item hierarchies, which are also called catalogs. You use the Item Hierarchy (Web) program (P4101H), which is part of Oracle's JD Edwards EnterpriseOne Inventory Management system, to set up item hierarchies. After you create item hierarchies, you can:

• Categorize items.

• Attach catalogs to leads, opportunities, customers, and partners.

• Enable customers to use catalogs when placing orders using self-service applications.