Case Activity Rules Example

This table is an example of how you might set up case statuses. The Last Status column shows the status of the case and the Status Description column provides a description of the status. The remaining columns in the table show the next statuses that are allowable for the case at the last status. For example, you can change an open case (100) to an active case (150). Then you might leave a message (250), or you might cancel the case (997). A case that has the last status of Complete (999) can be reopened (100).

Last Status	Status Description	Next Status	Other	Other
100	Open	150	250	997
150	Active	999
250	Left Message	999
997	Cancel
999	Complete		100