Case Severity:
The Case Severity section includes fields that you can use to enter the case priority code, the case type, case status (Open, Active, and so forth), and the parent case number.
This groupbox also includes two buttons:
Advance Status: You can use the Advance Status button to easily update the status of a case after you have finished working on it. When you click this button, the system advances the case status with the next status based on the case activity rules and displays the text of the next status on the button. If case status activity rules are not applicable for your case or if the status is complete and no more statuses are available, then the system does not display this button. Even if the button does not appear, you can use the Case Status field to manually select a status.
Cancel Case: You can use the Cancel Case button to automatically cancel the case. You can set a processing option to define the value to use for cancelled status.
You can also define the fields that you must enter information before the system advances a case to the next status in the queue. You can define required fields on specific request document types, request queues, and request types; or you can set required fields to cover all document types, queues, and request types. The system uses the Check required fields processing option in the Process tab of the Case Master Business Function program (P90CG002) processing options to determine whether to check required fields when advancing a status.