Description

Workflow Description

Triggers the sending of a "past due warning message" and a "past due message". Also, reassigns case to manager when past due.

Workflow Trigger

Instantiation occurs when:

1. a case is created, or

2. a case is updated with a new commitment date/time

Workflow Action

K90CG02 halts until a percentage of the commitment time of a case has expired. This percentage value is configurable by the user. At this point, a business function is called that instantiates a K90CG05 work flow, which in turn sends an email (past due warning message) message to whoever the current assignee is on the case. Then K90CG02 halts again until the entire commitment time has expired. At this point, a business function is called which reassigns the case to the manager of the assigned provider group, and instantiates a K90CG06 work flow, which in turn sends an email (past due message) message to the manager of the assigned provider group on the case.