Forms Used to Manage Scripts

Form Name

FormID

Navigation

Usage

Work With Case Management

W17500A

Daily Support Processing (G90CE01), Case Entry

Access existing cases, or access forms to enter new cases.

Manage Case

W90CG501J

Select a case on the Work With Case Management form, and click Select.

Access the Solution or Related Action tab to enter and review scripts that are associated with cases.

Search For Service Work Orders

W90CD020B

Daily Work Order Processing (G1712), Service Management Workbench

Access existing work orders and forms to enter new work orders.

Service Work Order - Manage {Work Order Name}

W90CD002B

Select a work order on the Search for Service Work Orders form, and click Select.

Access the Solution or Related Action tab to enter and review scripts that are associated with work orders.

Search for Scripts

W90CF160E

Scripting Setup (G90CF), Script Entry

Select an existing script.

Script - Manage {Script Name}

W90CF160B

Select a script on the Search for Scripts form, and then click Select.

Review script instances and related objects by selecting the Instances or Related Objects tab.