Forms Used to Relate Actions to a Case for Speed Case Entry

Form Name

FormID

Navigation

Usage

Work With Case Management

W17500A

Daily Support Processing (G90CE01), Case Entry (P17500)

Search for and review existing cases.

Case Revisions

W90CG601B

Daily Support Processing (G90CE01), Case Entry (P17500)

Select a case and click Select on the Work With Case Management form.

Update case information. Access the Related Actions form through the Related Actions button.

Manage Related Actions

W90CG602A

In the Case Revisions form, select a case and click the Related Actions button.

Enter related actions, such as equipment work orders, service work orders, sales orders, leads, quotes, RMAs, and scripts.