Forms Used to Relate Actions to a Case

Form Name	FormID	Navigation	Usage
Manage Case	W90CG501J	Daily Support Processing (G90CE01), Case Entry Locate and select the case on the Work With Case form and click Select.	Review case information.
CRM Case Related Actions	W90CG503B	Click the Related Actions link on the Manage Case form.	Enter related actions, such as equipment work orders, service work orders, sales orders, leads, quotes, RMAs, and scripts.

See also:

• Understanding Scripting.

• Working with Solutions.

• "Entering Sales Orders" in the JD Edwards EnterpriseOne Applications Sales Order Management Implementation Guide .

• "Generating Returned Material Authorization" in the JD Edwards EnterpriseOne Applications Sales Order Management Implementation Guide .

• "Managing Work Orders" in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide .

• "Processing Work Orders" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide .