Forms Used to Set Up Priorities

Form Name	FormID	Navigation	Usage
Work With Case Priorities	W17506J	On the Work With Provider Groups form, select Prdr Grp Priorities (provider group priorities) from the Form menu.	Review generic case priorities and commitment percentages. These values apply by default for all provider groups.
Case Priority Revisions	W17506I	On the Work With Case Priorities form. click Add.	Define the generic case priorities that are the default values for all provider groups. When you set priorities, the system updates the F1753 table.
Work With Case Priorities	W17506J	On the Work With Provider Groups form, select a provider group and select Prdr Grp Priorities (provider group priorities) from the Row menu.	Review the specific case priorities and commitment percentages that apply to the provider group.
Case Priority Revisions	W17506I	On the Work With Case Priorities form, select the provider group and click Add.	Define the case priorities for the provider group. When you set priorities, the system updates the F1753 table. You can set up as many escalation levels as necessary. The system sends escalation messages until the issue is closed or until no more escalation levels exist.