Forms Used to Set Up Priorities

Form Name	FormID	Navigation	Usage
Work With Case Priorities	W17506J	On the Work With Provider Groups form, select Prdr Grp Priorities (provider group priorities) from the Form menu.	Review generic case priorities and commitment percentages. These values apply by default to all provider groups.
Case Priority Revisions	W17506E	On the Work With Case Priorities form, click Add.	Define the generic case priorities that are the default values for all provider groups. When you set priorities, the system updates the F1753 table.
Work With Case Priorities	W17506J	On the Work With Provider Groups form, select a provider group and select Prdr Grp Priorities (provider group priorities) from the Row menu.	Review the specific priorities and their associated commitment percentages that are specified for the selected provider group.
Case Priority Revisions	W17506E	On the Work With Case Priority form, click Add.	Define the case priority details for the provider group. When you create the priority and its details, the system updates the F1753 table. You can set up as many escalation levels as necessary. The system sends escalation messages until the issue is closed or until the case has been escalated to the highest skill level. If the case is still not closed a message is sent to the manager.