Hierarchy for Responsible Business Unit for Cases

If the business unit of an AAI is blank, the system locates the responsible business unit, based on the value specified in the Responsible Business Unit field, which is located on the Case tab of the S/WM Constants form.

On the S/WM Constants form, you can select one of these tables for the system to use to locate the responsible business unit:

Inventory (F4117/F41171)

Select this table for the system to use the branch/plant and item number on the case to find the responsible business unit in the F41171 table.

If the branch/plant field is blank, the system uses the item number on the case to find the responsible business unit in the F4117 table.

If the business unit exists in the F41171 or F4117 tables, the system uses the same business unit in the resulting accounting journal entry.

Prod Family/Model (F1791) (product family/model (F1791))

Select this table for the system to use the product model on the case detail line to find the responsible business unit in the F1790 table.

If the business unit exists in the F1790 table, the system uses the same business unit in the resulting accounting journal entry.

Equipment (F1201)

Select this table for the system to use the equipment number on the case detail line to find the responsible business unit in the F1201 table.

If the business unit exists in the F1201 table, the system uses the same business unit in the resulting accounting journal entry.

Customer Number (F0101)

Select this table for the system to use the customer number on the case detail line to find the responsible business unit in the F0101 table.

If the business unit for the customer exists in the F0101 table, the system uses the same business unit in the resulting accounting journal entry.

S&WM Line Type (F1793) (service and warranty management line type (F1793))

Select this table for the system to use the customer number on the case detail line to find the responsible business unit in the F1793 table.

If the business unit for the customer exists in the F1793 table, the system uses the same business unit in the resulting accounting journal entry.

S&WM Customer Number (F1797) (service and warranty management customer number (F1797))

Select this table for the system to use the customer number on the case detail line to find the responsible business unit in the F1797 table.

If the business unit for the customer exists in the F1797 table, the system uses the same business unit in the resulting accounting journal entry.

Note: If you assign a project business unit to the responsible business unit in the F0006 table, the system uses the project business unit as the business unit for the account.