1. Customer Relationship Management for Support Implementation Guide
  2. Processing Options for Cases by Customers Report (R90CG700), Cases by Priority Report (R90CG701), Cases by Status Report (R90CG702), and Cases By Type Report (R90CG703)

Processing Options for Cases by Customers Report (R90CG700), Cases by Priority Report (R90CG701), Cases by Status Report (R90CG702), and Cases By Type Report (R90CG703)

For programs, you can specify options such as the default values for specific transactions, whether fields appear on a form, and the version of the program that you want to run.