Provider Group Information

Access the Provider Group Information tab.

Provider Group Number/Name

Enter an existing Address Book number.

You can either manually enter a provider group number, or you can leave the field blank and have the system assign a provider group number. The system creates an Address Book record for this new provider group with that provider group number.

Name

Enter the provider group name. This 40-character alphabetic field appears on many forms and reports. You can enter dashes, commas, and other special characters, but the system cannot search on these special characters when you use this field to search for a name.

Long Provider Group Number

Enter a value in this field to enter and locate information. If you enter a value other than the Address Book number such as the long address or tax ID, you must precede it with the special character that is defined in the Address Book constants. When the system locates the record, it returns the Address Book number in this field.

For example, if Address Book number 4100 (total solutions) has a long address TOTAL and an asterisk (*) distinguishes it from other entries (as defined in the Address Book constants), you might type *TOTAL into the field, and the system would return 4100.

Mail Box Designator

Enter a mailbox code from UDC 02/MB associated with the provider group that should be used on delivery of the message.

ACD Extension (automatic call distributor extension)

Enter the telephone number of the provider group. Do not enter a prefix or special characters, such as hyphens or periods. You can use any applicable telephone number format for a country. This field is used in conjunction with the Prefix field; you enter the first segment of the telephone number, which is called the area code in the U.S. When you search for an address using a phone number, you must enter the number exactly as it is set up in Oracle's JD Edwards EnterpriseOne Address Book system, including any special characters.

Work Center

Complete this field to calculate commitment date and time if you are not using entitlements. The system also uses the work center to calculate the elapsed time and the time remaining on the request.

Case Category Code 05 and Case Category Code 06

Enter the case category codes (UDCs 17/05 and 17/06) to record additional information for a provider group. You can use this information for reporting on provider groups.

Pager/E-mail Address

Enter the provider group's page or email information. This field is a text field.