Setting Up Routing Rules
Access the Case Provider Group Routing Rules Revisions form.
- Case Provider Group
Enter the Address Book number of the provider group if you are entering routing rules for provider groups.
- Assignee Number
Enter the Address Book number of the assignee if you are entering routing rules for an assignee.
- Product Model
Enter a value from UDC 17/PM that classifies an inventory item into a model.
- Product Family
Enter a value from UDC 17/PA that classifies an inventory item into a group.
- Environment
Enter a value from UDC 17/EN to define the operating environment of the user.
- Language
Enter a value from UDC 01/LP that specifies the language.
Before specifying a language, a language code must exist at either the system level or in the user preferences.
- Geographic
Enter a value from UDC 17/GR to specify the geographic region of the customer.