Support Applications Reports

Report ID and Report Name	Description	Navigation
R17670 Case Detail/Summary Report	Run different versions of this report to display and organize detail or summary information for closed cases. Versions have been set up to organize cases using these methods: Case by provider group – version XJDE0001 Case by product model – version XJDE0002 Case by environment – version XJDE0003 Case by equipment number – version XJDE0004	Case (G90CE0201), Case Detail Summary Report
R17671 Case Statistics by Assignee	Use this report to create reports that display close cases by: Assignee – version XJDE0001 Provider group – version XJDE0002	Case (G90CE0201), Case Statistics by Assignee
R17672 Case Statistics by Product	Use this report to create reports that display closed case statistics and organize the report by any of these methods: Cases by product model – version XJDE0001 Cases by environment – version XJDE0002 Cases by equipment number – version XJDE0003 Cases by item number – version XJDE0004 Cases by provider group – version XJDE0005	Case (G90CE0201), Case Statistics by Product
R17673 Case Duration Statistics by Product	Use this report to create reports that display the duration of closed cases and organize the report by any of these methods: Cases by product model – version XJDE0001 Cases by environment – version XJDE0002 Cases by equipment number – version XJDE0003 Cases by item number – version XJDE0004 Cases by provider group – version XJDE0005	Case (G90CE0201), Case Statistics by Product
R17674 Print Case	Use this report to print case information. Through the processing options, you can specify to print associated media objects.	Case (G90CE0201), Case Print
R17680 Escalated Cases	If you are escalating cases using the notification method, run this report to check for cases that the system needs to escalate. See Escalating (Promoting) Cases.	Case (G90CE0201), Escalation Processing
R90CG700 Cases by Customers Report	Use this report to review cases by customer. The last page of this report contains a summary that lists the quantity of case records included in the report for each customer.	Case (G90CE0201), Cases By Customer
R90CG701 Cases by Priority Report	Use this report to view cases organized by priority (user defined code [UDC] 17/PR). Cases are then sub-grouped by customer. The last page of this report contains a summary that lists the quantity of case records included in the report for each case priority.	Case (G90CE0201), Cases By Priority
R90CG702 Cases by Status Report	Use this report to view cases organized by status (UDC 17/ST). Cases are then sub-grouped by customer. The last page of this report contains a summary that lists the quantity of case records included in the report for each status.	Case (G90CE0201), Cases By Status
R90CG703 Cases By Type Report	Use this report to view cases organized by type (UDC 17/CT). Cases are then sub-grouped by customer. The last page of this report contains a summary that lists the quantity of case records included in the report for each case type.	Case (G90CE0201), Cases By Type
R90CG704 Cases Status By Agent Report	Use this report to review case status organized by call center agent.	Case (G90CE0201), Cases Status By Agent
R90CG705 Case Analysis By Product Family	Use this report to review case information organized by product family (UDC 17/PA).	Case (G90CE0201), Case Analysis By Product Family