Understanding Billing in Case Management

The typical billing process includes accumulating cases to bill, creating and printing invoices, and recording journal entries for income and receivables.

JD Edwards EnterpriseOne Case Management is integrated with Oracle's JD Edwards EnterpriseOne Accounts Receivable and JD Edwards EnterpriseOne General Accounting systems. The billing process in Oracle's JD Edwards EnterpriseOne Service and Support Management is the same whether you are billing for contracts, service work orders, or cases. After you set up the billing details in Service or Support Management, the system runs the billing process, updates Accounts Receivable tables with invoice information, and updates General Accounting tables with revenue information.

Invoices are based on billable cases. The first step in the billing process is to accumulate billable cases. When you run the Case Workfile Generation report (R17675), the system finds the cases that are eligible for billing from the F1755 table and the F1760 table, and creates F4812 records.

See also:

• "Understanding the JD Edwards EnterpriseOne Service Management Features", in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.

• "Additional Features", in theJD Edwards EnterpriseOne Applications Service Management Implementation Guide

• "Billing for Service Management", in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide